Question 1

What is HumbleBear CRM?

Accepted Answer

HumbleBear CRM is sales pipeline software for Malaysian SMEs, built into the same system as your quotations, invoices and payments. Deals move across a kanban board with customisable stages, and every contact record carries its full transaction history — so sales and finance never work from different numbers.

Question 2

What does a CRM actually do for a small business?

Accepted Answer

It replaces scattered WhatsApp threads and spreadsheets with one record per customer: who they are, what stage the deal is at, and what has been quoted, invoiced and paid. HumbleBear keeps all four in the same place.

Question 3

Can I create a quotation directly from a deal?

Accepted Answer

Yes. Issue the quotation from the deal card, let the customer approve it online, then convert the approved quotation to a sales order and invoice in one click without re-keying anything.

Question 4

Can I customise the pipeline stages?

Accepted Answer

Yes. Stages are yours to define per space, so a trading business, an agency and a contractor can each run a board that matches how their work really moves.

Question 5

Is it priced per user?

Accepted Answer

Plans are sized by number of users, and the CRM is the same on every paid plan: a two-person team gets the same pipeline and contact records as a twenty-person team. Accounting is included from MYR 69.

Question 6

Does the CRM include the accounting side?

Accepted Answer

Yes. CRM, quotations, invoicing, e-invoicing, purchasing and double-entry accounting are all in the one subscription — there is no separate finance module to buy.

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